Delete your data from Wats
We fully respect your right to control your data. This page explains how to request deletion of your account and data from the Wats platform, including everything related to the WhatsApp Business integration and Meta services.
Submit a data deletion request
Send your request from the email address registered with us and our team handles the rest — no complicated steps.
How it works
Send the request
Email support@wats.com.sa from your registered address with the subject "Data Deletion Request".
We confirm receipt
You receive an official acknowledgment within 48 hours.
We complete the deletion
Your data is permanently deleted within 30 days at most, and you are notified once done.
What gets deleted?
Account data, company data, full conversation history, smart customer profiles, and any access tokens related to Meta services.
Customer (contact) data
If you are a customer of a business that uses Wats and want your data deleted, contact that business directly or email us and we will process the request under applicable data-protection regulations.
Disconnecting Meta services
When you delete your account or disconnect a WhatsApp channel from settings, the access tokens are removed from our systems immediately — and you can revoke the app's access from Meta Business settings at any time.
For full details on how we collect and use data, see our Privacy Policy